Terms and Conditions
Shipping Terms and Conditions for Prana Lab Connect
- Scope of Services:
Prana Lab Connect offers professional analytical sample collection services to ensure accurate and reliable results. Our website allows clients to order specific tests for their samples, with pick-up and drop-off services to nearby labs. We provide the results of the analysis in a user-friendly PDF format. We prioritize sample integrity by employing proper handling, labeling, and transportation methods, ensuring that your samples are preserved for optimal analysis. - Comprehensive Test Analysis
Upon receipt of your samples, our state-of-the-art laboratory performs thorough analyses using advanced technologies and methodologies. We provide detailed test results in a PDF format, which includes:- Test Parameters: Clear documentation of all tests performed.
- Results Interpretation: Easy-to-understand summaries to help you make informed decisions.
Our commitment to quality and precision ensures that our services and consumables meet the highest industry standards, providing reliable results and comprehensive support throughout the testing process.
- Sample Collection and Preparation
- We provide guidelines for proper sample collection and preparation to ensure sample integrity.
- Clear instructions are given for packaging to prevent contamination, degradation, or damage during transport.
- Shipping Method
- Accepted shipping carriers and methods include options such as overnight shipping and standard delivery.
- Special requirements for temperature-controlled shipping (e.g., refrigeration or freezing) will be outlined based on the type of sample.
- Shipping Labels and Documentation
- All necessary documentation, such as chain of custody forms and requisition forms, must be included with the shipment.
- Each sample must be clearly labelled with detailed information, including the sample type and any specific handling instructions.
- Responsibility for Shipping Costs
- The client is responsible for all shipping costs unless otherwise agreed upon. In some cases, insurance may cover these costs.
- Any specific arrangements about who bears the shipping costs will be clarified at the time of order.
- Risk of Loss or Damage
- Prana Lab Connect is not liable for any loss, damage, or delays that may occur during transit.
- We recommend that clients consider insuring their samples to protect against loss or damage during shipping.
- Sample Acceptance Policy
- Samples will be inspected upon arrival to ensure they meet the necessary criteria for testing. Samples that do not meet these criteria may be rejected.
- Once accepted, samples will be processed within the timeframe specified for the type of analysis requested.
- Communication and Tracking
- Clients will be notified when their samples are received and when the results are available.
- Tracking options are available for shipped samples, allowing clients to monitor their shipment throughout the process.
- Compliance with Regulations
- We adhere to all local, state, and federal regulations regarding the shipping of samples, including those pertaining to biohazardous materials.
- Compliance with Material Safety Data Sheets (MSDS) and any other relevant regulations is ensured during the handling and transportation of samples.
- Amendments to Terms
- Prana Lab Connect reserves the right to amend these shipping terms and conditions at any time.
- Any changes to the terms will be communicated to clients through email or updates on our website.
- Contact Information
- For any inquiries, support, or clarification related to sample shipping or testing services, clients can contact Prana Lab Connect using the details provided on our website.
The following clauses TO BE INCLUDED OVER AND ABOVE:
1. Force Majeure Clause: Prana Lab Connect shall not be liable for any delays or failures in the performance of its obligations under these terms caused by events beyond its reasonable control, including but not limited to acts of God, strikes, labor disputes, accidents, government restrictions, pandemics, and disruptions in transportation or communication networks.
2. Limitation of Liability: In no event shall Prana Lab Connect be liable for any incidental, indirect, special, punitive, or consequential damages, including but not limited to loss of profits or revenue, arising from or related to the use of the services, even if advised of the possibility of such damages. The maximum liability of Prana Lab Connect for any claims arising from the shipment of samples shall not exceed the amount paid by the client for the services provided.
3. Jurisdiction and Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of Bangalore
4. Indemnity Clause: The client agrees to indemnify and hold Prana Lab Connect, its employees, officers, and agents harmless from any and all claims, liabilities, damages, or costs arising from the client’s negligence, misuse of services, or breach of these terms and conditions.
5. Confidentiality and Data Privacy: Prana Lab Connect will maintain the confidentiality of all client information and comply with applicable data privacy regulations. All data related to the samples and test results will be protected in accordance with relevant laws. (check applicable law)
6. Termination and Refund Policy: Either party may terminate the agreement for services at any time with written notice. In the event of termination before services are rendered, Prana Lab Connect may, at its discretion, issue a partial or full refund depending on the stage of processing. Once analysis has begun, no refunds will be provided.
Snapshot of above clauses for your ready reference:
· Force Majeure: Protection against unforeseeable events.
· Limitation of Liability: Caps potential compensation claims.
· Jurisdiction: Ensures legal disputes are handled in your company's preferred location.
· Indemnity: Protects the company from liabilities due to client errors.
· Confidentiality/Data Privacy: Ensures compliance with privacy laws.
· Termination and Refund Policy: Specifies the conditions for ending services and issuing refund